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Complaints

As a client of Saxo Bank A/S, you may file a complaint here, if you are using SaxoTraderGO, or here, if you are using SaxoInvestor.

If you are not a client of Saxo Bank A/S (prospective or former client), you may file a complaint via the online form.

Alternatively, you may send a letter to:

Saxo Bank A/S
Att.: Complaints
Phillip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

The Danish Financial Complaint Board
Amaliegade 7
1256 København K
Denmark
https://fanke.dk

Saxo Bank A/S (Headquarters)
Philip Heymans Alle 15
2900
Hellerup
Denmark

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