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Fair Dealing

Our Commitment to Fair Dealing

Saxo Capital Markets’ (SCM) Board and Senior Management are committed to delivering fair dealing outcomes to our customers. At Saxo Capital Markets, fair dealing is central to our culture and we commit to:

  • Ensure our sales staff are well trained and possess the relevant knowledge and skills to empower our customers, in undertaking self directed trading.
  • Provide clear and relevant information to our customers to enable them to make informed financial decisions when investing in the financial products we offer.
  • Respond to all feedback and complaints in an independent, prompt and effective manner.
  • Saxo Capital Markets constantly strives to maintain the highest level of service and welcomes any feedback which will help us identify areas of improvement in our products and services. 

We recognize that this is a continuous journey and we assure you that fair dealing is and will remain central to the way we conduct business.

Yours Sincerely,
Saxo Capital Markets

Saxo Capital Markets HK Limited
19th Floor
Shanghai Commercial Bank Tower
12 Queen’s Road Central
Hong Kong

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Losses can exceed deposits on margin products. Please ensure you understand the risks.

Saxo Capital Markets HK Limited (“Saxo”) is a company authorised and regulated by the Securities and Futures Commission of Hong Kong. Saxo holds a Type 1 Regulated Activity (Dealing in Securities); Type 2 Regulated Activity (Dealing in Futures Contract); Type 3 Regulated Activity (Leveraged Foreign Exchange Trading); Type 4 Regulated Activity (Advising on Securities) and Type 9 Regulated Activity (Asset Management) licenses (CE No. AVD061). Registered address: 19th Floor, Shanghai Commercial Bank Tower, 12 Queen’s Road Central, Hong Kong.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products may result in your losses exceeding your initial deposits. Saxo does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo does not take into account an individual’s needs, objectives or financial situation. Please click here to view the relevant risk disclosure statements.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit www.home.saxo/en-hk/about-us/awards.

The information or the products and services referred to on this site may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and services offered on this website are not directed at, or intended for distribution to or use by, any person or entity residing in the United States and Japan. Please click here to view our full disclaimer.

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