Log in Open account
United Kingdom
CFDs and forex (FX) are complex instruments and come with a high risk of losing money rapidly due to leverage. 64% of retail investor accounts lose money when trading CFDs with this provider.
Show more
CFDs and forex (FX) are complex instruments and come with a high risk of losing money rapidly due to leverage. 64% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs, FX, or any of our other products work and whether you can afford to take the high risk of losing your money. Losses can exceed deposits on some products.
Show less
View Legal Menu

Queries and Complaints

  1. Any query should be raised with your normal contact or Service Desk at Saxo. We will endeavor to resolve your issue in this way to the best of our abilities.

  2. If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Legal Department at Saxo via the platform here, if you are using SaxoTraderGO, or here, if you are using SaxoInvestor. If you are not a client (prospective or former client), you may file a complaint via the online form. Please clearly detail all of the relevant information and provide any supporting evidence that you think may assist us in resolving the compliant promptly.

  3. We will send a prompt written acknowledgement that your complaint has been received. We will undertake an impartial review and investigation of your complaint. 

  4. If we are unable to resolve your complaint promptly, we will send a written final response to you within 8 weeks of the receipt of your complaint.

  5. If more than 8 weeks from the date of your complaint has passed or you are dissatisfied with the final response you have received, and if you are an eligible complainant, you can refer your complaint to:

The Financial Ombudsman Service (FOS)
Exchange Tower
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4 567
Tel: 0300 123 9 123
Call from abroad on: +44 20 7964 0500
www.financial-ombudsman.org.uk

Please note you must refer your complaint to the FOS within 6 months of the date of our final response and that the FOS will not take on a complaint until we have in the first instance had the opportunity to investigate your complaint and provide you with our response.

Saxo
40 Bank Street, 26th floor
E14 5DA
London
United Kingdom

Contact Saxo

Select region

United Kingdom
United Kingdom
Products & pricing
Platforms
Accounts & service
General
Other
Legal

Trade Responsibly
All trading carries risk. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more
Additional Key Information Documents are available in our trading platform.

Saxo is a registered Trading Name of Saxo Capital Markets UK Ltd (‘Saxo’). Saxo is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 551422. Registered address: 26th Floor, 40 Bank Street, Canary Wharf, London E14 5DA. Company number 7413871. Registered in England & Wales.

This website, including the information and materials contained in it, are not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in the United States, Belgium or any other jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation.

It is important that you understand that with investments, your capital is at risk. Past performance is not a guide to future performance. It is your responsibility to ensure that you make an informed decision about whether or not to invest with us. If you are still unsure if investing is right for you, please seek independent advice. Saxo assumes no liability for any loss sustained from trading in accordance with a recommendation.

Apple, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.

©   since 1992